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Appreciate and validate: Handling customer objections directly

Friday, October 03, 2008 3 Comments
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We all get 'em when we sell. Objections from potential customers and current customers. Most often, objections are about price that's too high or at least, price that's perceived as too high. Can you relate? If you want some great tips on Read More...
  
Attitude is everything

Friday, September 19, 2008 3 Comments
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Read a quote today from Elbert Hubbard (1856-1915), an American publisher and former soap salesman. He was quoted as saying, "We awaken in others the same ATTITUDE OF MIND we hold toward them." Hmmmm. Interesting. I agree with this wholeheartedly. Read More...
  
Tact: Missing in Action?

Friday, August 08, 2008 3 Comments
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Something hit me while I was catching up on email correspondence yesterday evening. Email and SmartPhones have made an impact on communication style. Favorable in the areas of speed and ease, not so favorable in the areas of tact and diplomacy. And PLEASE Read More...
  
Happy First Anniversary to Sales Speak

Wednesday, July 23, 2008 15 Comments
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July 24 marks the one-year anniversary of the Sales Speak blog on OZ. Thank you for everyone at Corp. who made it happen for me, but most importantly, thank YOU for reading and commenting on Sales Speak. You're the reason this blog has been a success. Read More...
  
Type, edit, spell check, pause, ponder, and then hit send

Tuesday, June 03, 2008 3 Comments
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E-mail is an excellent communication vehicle but it has its own set of challenges. It's a great shortcut for salespeople, but, in my opinion, it should be combined with voice and face-to-face contact with customers and colleagues. I am sure a few Read More...
  
In with the new, out with the old

Monday, March 24, 2008 15 Comments
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Yesterday during services, the minister had the young children come up to the front to talk about the meaning of Easter. One little boy said, Easter is about " in with the new, out with the old " and another child close by who was too shy to Read More...
  
Wordwise and wanting to learn more

Monday, February 25, 2008 5 Comments
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This weekend, I ended up at my favorite local bookstore, discovered a book called Words that Work-It's Not What You Say, It's What People Hear by Dr. Frank Luntz. (Available through B&N, your Quixtar Partner Store.) I took the book with me Read More...
  

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  • About

    • This blog is written by Susan Julien-Willson, Copy Director of Communications for Amway Global.
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    Disclaimer

    The author of this blog is an Amway Global employee. The opinions expressed here are not necessarily reviewed in advance by anyone but the individual author. These opinions do not necessarily reflect the view of Amway Global or any other person or company.

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